We ship orders across Australia, New Zealand and the United States.
Australia
Orders shipped within Australia are generally delivered within 3 to 7 business days.
Shipping costs are calculated at checkout based on your order and delivery address.
Free standard shipping is available on Australian orders over $150 AUD.
New Zealand
Orders shipped to New Zealand are generally delivered within 3 to 7 business days.
International deliveries may take longer due to customs processing, carrier delays or the delivery location.
Shipping costs are calculated at checkout.
Customers are responsible for any customs duties, import charges, taxes or other fees applied by New Zealand authorities. These charges are not included in the order total paid to Kingsmen Kava.
United States
Orders shipped to the United States are generally delivered within 3 to 7 business days.
International deliveries may take longer due to customs processing, carrier delays or the delivery location.
Shipping costs are calculated at checkout.
Customers are responsible for any customs duties, import charges, taxes or other fees applied by United States authorities. These charges are not included in the order total paid to Kingsmen Kava.
Order Processing
Orders are prepared for dispatch as quickly as possible.
Orders placed on weekends or public holidays may begin processing on the next business day.
Delivery estimates begin once your order has been dispatched and do not include order processing time.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.
Tracking updates may take some time to appear after the carrier receives your parcel.
Delivery Delays
Delivery timeframes are estimates and cannot be guaranteed.
Delays may occur due to public holidays, severe weather, carrier disruptions, customs processing, incorrect delivery information or regional delivery locations.
Kingsmen Kava is not responsible for delays outside our reasonable control.
Customs and Import Charges
International customers are responsible for checking any import requirements that apply in their country, state or region.
Any customs duties, taxes, import charges or clearance fees are the responsibility of the customer.
Orders returned because charges were unpaid or import requirements were not met may be subject to additional shipping or handling costs.
Delivery Addresses
Please check that your delivery address is complete and correct before placing your order.
Contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.
Additional shipping charges may apply if an order must be resent because an incorrect or incomplete address was supplied.
Missing or Damaged Deliveries
Please check your order when it arrives.
If your parcel is damaged, appears to be missing items or has not arrived within a reasonable period after the estimated delivery date, contact us at info@kingsmenkava.com with your order number and details of the issue.
We may ask for photographs of damaged packaging or products so we can review the issue with the shipping carrier.
Contact Us
For questions about shipping or delivery, contact us at info@kingsmenkava.com.